Frequently Asked Questions

Air Tickets

What is the maximum number of seats I can book at a time?

A maximum of 9 seats can be booked at a time.

What are the time restrictions of buying a ticket online?
How can I book a flight that returns to/from a different airport?
Can I book open-dated ticket?
Can I book online for child travelling alone?
How can I change the wrong prefix (MR/MRS)?
How can I cancel the flight tickets?
The flight I booked was cancelled by the airline. How do I get my money back?
How can I get a refund for tickets that I have directly cancelled with airlines?
How do I print my ticket?
Do I have to show ID proof at the time of check-in?
How do I get a boarding pass for an e-ticket?
What documents are required to check-in for my flight?
Is it necessary to carry my e-ticket with me?
How can I change the date of my flight booking?
What are the cancellation charges?
How long does it take to process a refund?
How much baggage can passenger carry on the flight?
I have forgotten my Booking ID / PNR. What do I do?
While travelling with an infant on the flight, is there anything special I must know?
What if my paper tickets are lost or stolen?
What documents do I need to carry to check-in for my flight?
How do I know if my tickets are reserved?
How do I get a copy of my e-ticket?
What is an e-ticket?

Hotels / Holidays

How will I get the hotel contact details?
How do I know if my booking was successful?
Can more than three adults stay in one room?
What is the general rooming policy of hotels?
What's the difference between a Double and a Twin Room?
Our children will be travelling with us - will there be any hotel charge for them as well?
Broadly explain how I can differentiate between 1,2,3,4 and 5 star category hotels?
What is a star rating?
By when can I receive refund in my account after cancellation of my booking?
What are the cancellations charges for holiday packages?
What are the products on this website?